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/Dec/2014

'TIS THE AWARDS SEASON

By: royalraise85 @ 08:44 (EST) / 745 / Comment ( 5 )

PokerStars and Full Tilt have this week won awards for app innovation and customer service excellence. Full Tilt took top honours at the IGA Gaming App Awards for ‘Best Poker App’, while PokerStars PLAY was judged to be ‘Best Social Poker App’.

“These awards recognize the spirit of innovation and service that make PokerStars and Full Tilt stand out in any industry,” said Eric Hollreiser, Head of Corporate Communications for Rational Group. “As more and more consumers are introduced to poker through social and mobile platforms, it is especially important that we lead the poker industry in these areas.”

The Full Tilt app, which allows real money online poker, is available to download on iOS and Android devices. PokerStars PLAY is a fun free-to-play game, accessible through Facebook, and was yesterday made available on iOS and Android devices globally.

CUSTOMER SERVICE AWARDS

It’s been a good awards season for PokerStars. Not only did the world’s biggest poker site collect two awards, including ‘Best Poker Operator’, at the EGR Awards last month, but PokerStars also made a strong debut appearance in the United Kingdom’s ‘Top 50 Companies for Customer Service’ program. Lining up against such heavyweight opposition as American Express, Tesco and Virgin Atlantic, PokerStars performed well with an 8th place ranking for ‘Live Chat’ and 17th place for ‘Emails’.

“We are honored to be acknowledged for excellence in customer service alongside such iconic consumer brands like Virgin Atlantic and American Express," Hollreiser said.  "This speaks volumes about the quality of our hundreds of customer support specialists who find ways to serve and delight our customers in 29 languages 24/7 and 365 on both PokerStars and Full Tilt."

Further information on the ‘Top 50 Companies for Customer Service’ is available online at http://www.callcentre.co.uk/top50/

Further information on the ‘Gaming App Awards’ is available online at http://gaming-awards.com/appawards/

Story via PokerStars

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