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Missing points

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Missing points - Fri Jun 17, 2011, 11:16 PM
(#1)
palace80's Avatar
Since: Dec 2009
Posts: 7
Am i the only player to be missing points from one game yesterday .... 15.00 WET 17/6/2011 . I have repeatedly checked the scoreboard and noticed that the 3 game's i played after the 15.00 have been credited to my score ..why is this ! and will it be rectified as i finished 17th and every point needed .
 
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Fri Jun 17, 2011, 11:18 PM
(#2)
TrumpinJoe's Avatar
Since: Jun 2010
Posts: 4,557
Please send an inquiry to support@pokerschoolonline.com to resolve leaderboard issues.
 
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Sat Jun 18, 2011, 07:52 AM
(#3)
palace80's Avatar
Since: Dec 2009
Posts: 7
Thanks for your advice but for some reason i cant send to onlinesupport .i know there are others with the same issue so i will trust PSO to correct the mistake
 
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Sat Jun 18, 2011, 04:19 PM
(#4)
TrumpinJoe's Avatar
Since: Jun 2010
Posts: 4,557
Below is the reply from PSO Support.

Quote:
Hello Joseph,

Thank you for your email.

Due to technical problems we are having delays with the PSO
leaderboard update.

The issue has been reported to our programming team and the
leader board should be updated shortly.

Please, accept our sincerely apologies for any inconvenience.

Regards,

Ruslan
PokerSchoolOnline Support Team
 
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Sat Jun 18, 2011, 09:44 PM
(#5)
!!!111Dan's Avatar
Since: Jul 2010
Posts: 3,290
Quote:
Originally Posted by palace80 View Post
Thanks for your advice but for some reason i cant send to onlinesupport .i know there are others with the same issue so i will trust PSO to correct the mistake
Hey Palace, welcome to the forum and the pso.
You may not have the email service provided by pokerstars..I believe it's hotmail, but don't quote me.
When you can't send an email to support through pokerstars, please log in to your own email, then manually input the support email address and send. It's just the only way.
Don't get complacent when you have an issue that needs to be reported...it's the only way it will get fixed.
Let us know if you have any other questions and best o' luck!
 

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