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Disconnected - Wed Oct 26, 2011, 07:40 AM
(#1)
chuckkky's Avatar
Since: Dec 2010
Posts: 913
Been disconnected for 20mins know any body know why?
Guess they have stole all my chips by now
 
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Wed Oct 26, 2011, 07:45 AM
(#2)
TOO2COO's Avatar
Since: Jun 2010
Posts: 3,882
(Super-Moderator)
I think Wednesday is the Server restart day around 7am EST
 
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Wed Oct 26, 2011, 07:52 AM
(#3)
chuckkky's Avatar
Since: Dec 2010
Posts: 913
I was in the middle of a hand in the the middle of a tourney ?
 
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Wed Oct 26, 2011, 08:01 AM
(#4)
77wopke77's Avatar
Since: Aug 2010
Posts: 482
BronzeStar
can't login either to make up for my premier points
 
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Wed Oct 26, 2011, 08:07 AM
(#5)
EdinFreeMan's Avatar
Since: Feb 2010
Posts: 4,540
They normally warn you about server restarts, run down the MTTs and sitngos so that they finish before the reboot. I was playing cash tables until about 11:30, left to go for lunch, gobbled it down and got back just in time for PSO Premier, having the afternoon free.

Is there somewhere on their website online, but not on the client PS software, where they announce these things?

Not that anybody is panicking........I'm sure it's not the DOJ

Ed from Edinburgh - EdinFreeMan

Last edited by EdinFreeMan; Wed Oct 26, 2011 at 08:09 AM..
 
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Wed Oct 26, 2011, 08:08 AM
(#6)
JokerAce68's Avatar
Since: Jul 2011
Posts: 315
ive been trying for fifty minutes to login to play prem league also but no joy.
 
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Wed Oct 26, 2011, 08:11 AM
(#7)
chuckkky's Avatar
Since: Dec 2010
Posts: 913
I had chips in play wonder what happened to them ?
 
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Wed Oct 26, 2011, 08:23 AM
(#8)
JokerAce68's Avatar
Since: Jul 2011
Posts: 315
They normally warn you about server restarts, run down the MTTs and sitngos so that they finish before the reboot. I was playing cash tables until about 11:30, left to go for lunch, gobbled it down and got back just in time for PSO Premier, having the afternoon free.



did you get to register for the prem then edinfreeman.? or did anyone.?
 
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Wed Oct 26, 2011, 08:29 AM
(#9)
77wopke77's Avatar
Since: Aug 2010
Posts: 482
BronzeStar
The PS site was also down for some reason. I didn't see any warnings either.
 
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Wed Oct 26, 2011, 08:31 AM
(#10)
EdinFreeMan's Avatar
Since: Feb 2010
Posts: 4,540
no - but back online now - looks like 235 managed to reg for premier including UK players - probably saved me some points lost


EdinFreeMan

Last edited by EdinFreeMan; Wed Oct 26, 2011 at 08:34 AM..
 
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Wed Oct 26, 2011, 08:41 AM
(#11)
JokerAce68's Avatar
Since: Jul 2011
Posts: 315
thanks for that edinfreeman but im baffled how they managed that as i was trying from 12.15 until 12.59.
 
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Wed Oct 26, 2011, 08:54 AM
(#12)
chuckkky's Avatar
Since: Dec 2010
Posts: 913
They had server problems. Refund available. Thanks Pokerstars

Hello,

Thank you for your report.

One of the major Internet Service Providers (ISPs), which provides a
connection pathway to the PokerStars servers,
experienced difficulties that caused connection problems for some of our
players.
As the ISP is a separate company, the issues were not within our ability to
control.

We apologize for any inconvenience caused by the connection issues.

If you are still having problems logging into PokerStars, please close and
restart the program. Trz again after 5 min if zou do not get a connection.

If you were playing in a tournament and feel you were negatively affected by
the ISP problems, please send us an email with the following subject line:

REFUND: Tournament #, buy-in, User ID

For instance, if your User ID is 'PokerMagic' and you played in tournament
#300030551, which was a $50+5 buy-in, the subject line should look like this:

REFUND: Tournament #300030551, $50+5, PokerMagic

If you are not sure of the tournament number then you can locate it via the
the PokerStars software:

'Requests -> Tournament History...'

Once again we sincerely apologize for any inconvenience this situation has
caused and thank you for your patience as we resolve matters.


Regards,

Christian
PokerStars Support Team
 
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Wed Oct 26, 2011, 09:17 AM
(#13)
EdinFreeMan's Avatar
Since: Feb 2010
Posts: 4,540
Quote:
Originally Posted by JokerAce68 View Post
thanks for that edinfreeman but im baffled how they managed that as i was trying from 12.15 until 12.59.

I can only guess it affected limited area or they were registered right after 12noon UK time before it went down - I don't think PSO can do much to compensate players who were unable to register for the league games.

Very nice work in the Premier League btw JokerAce - our leading UK Player right now - good luck for the rest of the month

Ed from Edinburgh - EdinFreeMan
 
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Wed Oct 26, 2011, 09:38 AM
(#14)
77wopke77's Avatar
Since: Aug 2010
Posts: 482
BronzeStar
Could i maybe get 130 points in the premier because i felt very lucky but was unable to register lol
 
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Wed Oct 26, 2011, 06:22 PM
(#15)
JokerAce68's Avatar
Since: Jul 2011
Posts: 315
Quote:
Originally Posted by EdinFreeMan View Post
I can only guess it affected limited area or they were registered right after 12noon UK time before it went down - I don't think PSO can do much to compensate players who were unable to register for the league games.

Very nice work in the Premier League btw JokerAce - our leading UK Player right now - good luck for the rest of the month

Ed from Edinburgh - EdinFreeMan
Thankyou Ed you are not to far behind yourself,hope to see you on the tables,good luck to you to sir.
 
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Wed Oct 26, 2011, 06:36 PM
(#16)
Moxie Pip's Avatar
Since: Aug 2010
Posts: 3,853
Quote:
Originally Posted by 77wopke77 View Post
Could i maybe get 130 points in the premier because i felt very lucky but was unable to register lol

Ain't enough luck in the world for you to bink 130 points.
 

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