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Tourneys broken?

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Tourneys broken? - Tue Feb 21, 2012, 10:12 AM
(#1)
IroncladMerc's Avatar
Since: Jun 2010
Posts: 581
I registered for the 10am EST 100K Depositors Freeroll today, and when the tourney began all players were marked as sitting out and they are all sitting out still, so everyone is just folding around the table. I noticed this is happening in a lot of tourneys that just started. I'd be pissed if I paid a buy in and this happened.

I tried logging out and back in, and now I can't even log into the client anymore.

Something is wrong for sure.
 
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Tue Feb 21, 2012, 10:15 AM
(#2)
effsea's Avatar
Since: Jul 2010
Posts: 3,609
it's working for some, not for us canadians tho
 
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Tue Feb 21, 2012, 10:16 AM
(#3)
HAPPYSAP's Avatar
Since: Apr 2010
Posts: 458
Same here. My prem game i got disconnected and cant log back in. The game is still playing though
 
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Tue Feb 21, 2012, 10:17 AM
(#4)
Feskprins's Avatar
Since: May 2011
Posts: 450
I tried to open the cashier but it wouldn't open, so I restarted the client and I can't log in either. Hope they fix it quickly. ....
 
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Tue Feb 21, 2012, 10:18 AM
(#5)
effsea's Avatar
Since: Jul 2010
Posts: 3,609
you can log back in, takes a few min. tho

l'm watching them take our chips....hiccup

it's most likely for my own good

cheers
 
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Tue Feb 21, 2012, 10:25 AM
(#6)
Django66's Avatar
Since: Oct 2010
Posts: 215
is this the latest improvement ?
 
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Tue Feb 21, 2012, 10:25 AM
(#7)
a1379's Avatar
Since: Oct 2011
Posts: 417
same here in few min i will be blinded out
 
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Tue Feb 21, 2012, 10:35 AM
(#8)
Django66's Avatar
Since: Oct 2010
Posts: 215
cash games are effected too,

i'm reluctant to enter anything without news,

any official know something we don't ?
 
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Tue Feb 21, 2012, 10:41 AM
(#9)
IroncladMerc's Avatar
Since: Jun 2010
Posts: 581
I did see a moderator in chat say that due to internet routing issues some people are having trouble logging in.
 
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Tue Feb 21, 2012, 10:47 AM
(#10)
IroncladMerc's Avatar
Since: Jun 2010
Posts: 581
Now in the 100K freeroll, I am seeing some disconnected players being "treated as All in" when they fail to reconnect. One guy has over 2000 chips and it says "All in" for him even though he has put no chips in the pot. He still has his cards too. Not sure why this is happening, usually disconnected players go to sitting out status when they fail to reconnect.
 
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Tue Feb 21, 2012, 10:47 AM
(#11)
Briany84's Avatar
Since: Mar 2011
Posts: 251
Im having alot of the same issues, no problem earlier today, played for a few hours but had to leave, so signed out for a while..

Cant get back in now though...

Has any one emailed support??

I started a thread about the same issue then found this one, lol, ooppsss

http://www.pokerschoolonline.com/for...-to-Pokerstars
 
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Tue Feb 21, 2012, 10:58 AM
(#12)
IroncladMerc's Avatar
Since: Jun 2010
Posts: 581
Yes, I emailed support and this is their reply:

Hello,

Thank you for contacting PokerStars.

PokerStars is currently experiencing some problems with players logging in,
create accounts, review their cashier, amongst others. We are reviewing the
situation and we hope to have this fixed shortly.

We will be considering refunds for materially affected players. "Materially
affected" means you missed a considerable number of hands and lost a
significant portion of your chip stack due to blinds and antes. If you
believe you were materially affected by this issue, please email us with the
following subject line:

"REFUND: T#_________, $X+Y, User ID"

Where "________" is the Tournament ID, "X+Y" is the buy-in of the
tournament, and "USERID" is your PokerStars User ID.

For example, "REFUND: T#123456780, $20 + 2, KidJoker"

For multiple tournament refund requests, please note additional tournaments
in the text of your email. For example:

T#123456780, $20 + 2
T#123456781, $10 + 1,
T#123456782, $50 + 5
etc.

If you do not know the Tournament ID, you can find it in the PokerStars
software using the playing audit feature (if it does not work at this
moment, you can review it later on when the issue has been resolved). From
the PokerStars Lobby screen, select:

'Requests -> Playing History Audit...'

Please also be aware that your refund request may take a few days to be
processed.

We appreciate your patience and understanding.

Kind regards,

Morgan
PokerStars Support Team
 
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Tue Feb 21, 2012, 11:01 AM
(#13)
Sandtrap777's Avatar
Since: Jun 2010
Posts: 3,310
................................. and of course PSO Network won't come in and say something
 
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same here - Tue Feb 21, 2012, 11:09 AM
(#14)
mafikizolo's Avatar
Since: Nov 2010
Posts: 22
was playing in the daily big 5.50 couldnt bet when clicking buttons
so i restarted comp thinking it was just lagging
cant log back in since then
 
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Tue Feb 21, 2012, 11:10 AM
(#15)
royalraise85's Avatar
Since: Jul 2011
Posts: 26,020
(Community Coordinator)
Quote:
Originally Posted by Sandtrap777 View Post
................................. and of course PSO Network won't come in and say something
Hi Sand,

People should keep a record of date, time, tournament id just in case you have any further problems.

As for the log-in issue I have already replied here.


Cheers

Raiser


Moderator

Bracelet Winner


 
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back up and running now - Tue Feb 21, 2012, 11:18 AM
(#16)
mafikizolo's Avatar
Since: Nov 2010
Posts: 22
game on, i dont know if they will replace lost chips
 
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Tue Feb 21, 2012, 11:19 AM
(#17)
IroncladMerc's Avatar
Since: Jun 2010
Posts: 581
I finally logged in and was able to sit in on my table. We're still at 25/50 after over an hour, they paused the tourney, not sure what they will do now.
 
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Tue Feb 21, 2012, 11:26 AM
(#18)
royalraise85's Avatar
Since: Jul 2011
Posts: 26,020
(Community Coordinator)
Quote:
Originally Posted by royalraise85 View Post
Hi Sand,

People should keep a record of date, time, tournament id just in case you have any further problems.

As for the log-in issue I have already replied here.


Cheers

Raiser
Quote:
Originally Posted by mafikizolo View Post
game on, i dont know if they will replace lost chips
Quote:
Originally Posted by IroncladMerc View Post
I finally logged in and was able to sit in on my table. We're still at 25/50 after over an hour, they paused the tourney, not sure what they will do now.
It seems to be sorted! I was just able to log-in

If anyone thinks there is any discrepancies in chips etc please email support@pokerstars.com

Raiser


Moderator

Bracelet Winner


 
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just got this on mine - Tue Feb 21, 2012, 11:26 AM
(#19)
mafikizolo's Avatar
Since: Nov 2010
Posts: 22
Tourney/All
Administrator: The tournament has been manually paused
Administrator: Due to a site problem, all MTTs which were running will be cancelled shortly, using the Roll Forward formula in our Tournament Cancellation policy.

We apologize for the inconvenience.
 
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Tue Feb 21, 2012, 11:31 AM
(#20)
a1379's Avatar
Since: Oct 2011
Posts: 417
pso league is cancelled and money awarded according to roll forward

will this count in leadearboard if yes, how everyone awarded with rank #1 and diffrent amount of money
 

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