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easy to deposit hard to cash out

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easy to deposit hard to cash out - Fri May 11, 2012, 06:38 AM
(#1)
Norman 187's Avatar
Since: Jan 2012
Posts: 9
I no pokerstars has to do there thing but I cant understand why I can make so many deposits withoutout a care in the world.
Finally do good on a tourney decide to cashout abit
then get stuck with all these procedures they want me to go thru.

It takes me 10sec to make a deposit but so far it has been 2 days of emails,
this is still in the processing side of things aswell.

Like I said I know pokerstars has to look after themselves and do things right BUT...........................................
 
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Fri May 11, 2012, 09:42 AM
(#2)
Ovalman's Avatar
Since: Feb 2011
Posts: 1,778
This will only happen on your first withdrawal to confirm your i.d. It will go smoothly when it happens again. All sites do it BTW. What peeves me (and it's not PS fault) is that it takes seconds for a deposit to reach a gambling site but takes up to a week to withdraw. It's the banks being greedy as the longer they hold onto your money, the more money they will make.

Pokerstars are one of the best sites to work with imo. The site I used to play on the Entraction network charges €10 if you make more than 1 withdrawal in a month! (I was playing with freeroll money)
 
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Fri May 11, 2012, 10:19 AM
(#3)
PSVIPRep's Avatar
Since: Mar 2012
Posts: 56
Hi Norman,

You make some good points here, and we're trying to be more proactive in obtaining the necessary documents from players at an earlier stage.

We have to abide by certain requirements as per the standards of the Gaming Commissions that license us and the regulatory agreements we have in certain jurisdictions. For large deposits we also ask players to provide documents because of our fraud prevention policy. The goal of these requests is to provide as safe an online poker experience as possible.

Once you provide the requested documents, your future cash-outs should be processed smoothly.

Let me know if you have further questions.


PokerStars VIP Coordinator - Dylan
 
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Fri May 11, 2012, 03:05 PM
(#4)
TOO2COO's Avatar
Since: Jun 2010
Posts: 3,882
(Super-Moderator)
Moved


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Sat May 12, 2012, 12:28 AM
(#5)
mcrissinger's Avatar
Since: Jun 2010
Posts: 1,650
BronzeStar
Quote:
Originally Posted by PSVIPRep View Post
Hi Norman,

You make some good points here, and we're trying to be more proactive in obtaining the necessary documents from players at an earlier stage.

We have to abide by certain requirements as per the standards of the Gaming Commissions that license us and the regulatory agreements we have in certain jurisdictions. For large deposits we also ask players to provide documents because of our fraud prevention policy. The goal of these requests is to provide as safe an online poker experience as possible.

Once you provide the requested documents, your future cash-outs should be processed smoothly.

Let me know if you have further questions.
Well hell. Look at this well reasoned, detailed, and helpful post. Thank you PSVIPRep who's actual name I've forgotten.

I dunno why this was **moved**(didn't make it red, so I'm not impersonating..) but PSO people can seriously take a hint from this post as to how to frame your answers to the posts you actually reply to. Well, some of you. The rest of your are doing a great job, or are no longer working for PSO.

Last edited by mcrissinger; Sat May 12, 2012 at 12:30 AM.. Reason: got the name right
 
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Mon May 14, 2012, 01:03 PM
(#6)
PSVIPRep's Avatar
Since: Mar 2012
Posts: 56
Thanks mcrissinger, my name's Dylan.

I made an introductory post here: http://www.pokerschoolonline.com/com...ars-VIP-Thread

Cheers.


PokerStars VIP Coordinator - Dylan
 

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