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Have no access to videos

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Have no access to videos - Mon Feb 04, 2013, 03:02 PM
(#1)
Skeldarkday's Avatar
Since: Jul 2011
Posts: 35
I can't access any videos. There should be no problem regarding the FPP required as I have more then enough FPP to cover even the 150+ required for some videos. Can you check please as it is very frustrating not able to look at any videos. Hope this will not take too long to fix. tks
 
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Mon Feb 04, 2013, 03:28 PM
(#2)
JWK24's Avatar
Since: Jun 2010
Posts: 24,817
(Super-Moderator)
BronzeStar
**moved to more appropriate forum JWK24**

Hi Skeldarkday!

The number of vpp's that are required for the videos needs to be accumulated each and every month, not an overall total. I only show in our system just over 12 vpp's for you for last month, which means that the 20+ and 150+ videos should be unavailable, until you earn that amount this month.

Good luck at the tables.

John (JWK24)


Super-Moderator



6 Time Bracelet Winner


 
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Mon Feb 04, 2013, 03:35 PM
(#3)
Skeldarkday's Avatar
Since: Jul 2011
Posts: 35
If you are away for a few months you lose access not fair really. BTW I check on Pokerstar and they have me for 34.55 for this month. If I was a new player and member I can understand that but I am not. How can you have 150 FPP at the beginning of a month anyway? Can you explain me that?

You punish players for having a life outside poker or personal matter keeps you away from the tables. Not fair at all.

Who can I speak to to have this action reverse? I should have access now and not have to wait to access those videos which is there to help you with your play.

Last edited by Skeldarkday; Mon Feb 04, 2013 at 03:41 PM..
 
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Mon Feb 04, 2013, 04:27 PM
(#4)
JWK24's Avatar
Since: Jun 2010
Posts: 24,817
(Super-Moderator)
BronzeStar
You need to get the vpp's this month or last month. If you have over 20vpp's this month, then the 20+ ones should unlock for you within 48 hours of when you obtain them.

If you do not get access after 48 hours of when you obtained 20+ or 150+ for that month, please e-mail support@pokerschoolonline.com and they will be able to help.

John (JWK24)


Super-Moderator



6 Time Bracelet Winner



Last edited by JWK24; Mon Feb 04, 2013 at 04:32 PM..
 

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