Home / Community / Forum / Support Area / Support Center /

Can't View most training videos

Can't View most training videos - Fri May 24, 2013, 12:03 AM
Phrumpleton's Avatar
Since: Apr 2013
Posts: 4
I was wondering why I can't access most of the videos on Pokerschool. I get the message "Error loading media: File could not be played". This happens for videos where it DOESN'T have a minus sign next to them (i.e. 20 or 150 videos).
Fri May 24, 2013, 12:19 AM
JWK24's Avatar
Since: Jun 2010
Posts: 24,819
Hello Phrumpleton,

Welcome to PokerSchoolOnline. Here's a short video about PSO and what it has to offer you. Also check out >>This Page<< for more info.

We're here to help you so please feel free to ask any questions you may have and thank you for being a member of PokerSchoolOnline.

What type of computer system are you using and what browser? It could be the browser or more specifically your flash player, as the videos are played thru it. The first thing to try is to update your flash player at www.adobe.com. If it's not up-to-date, they may not run correctly. If that doesn't work, then I'd try a different browser. I'm on windows 7, IE9 and have the most recent flash player.

John (JWK24)


6 Time Bracelet Winner

Mon May 27, 2013, 06:44 PM
PMBG73PA's Avatar
Since: Jul 2011
Posts: 47
Same problem here. It does no longer work with Firefox, but IE seems to work fine. Still, maybe you could fix this, if it is a PSO issue.

Getting PokerStars is easy: download and install the PokerStars game software, create your free player account, and validate your email address. Clicking on the download poker button will lead to the installation of compatible poker software on your PC of 51.7 MB, which will enable you to register and play poker on the PokerStars platform. To uninstall PokerStars use the Windows uninstaller: click Start > Control Panel and then select Add or Remove programs > Select PokerStars and click Uninstall or Remove.

Copyright (c) PokerSchoolOnline.com. All rights reserved, Rational Group, Douglas Bay Complex, King Edward Road, Onchan, Isle of Man, IM3 1DZ. You can email us on support@pokerschoolonline.com