Home / Community / Forum / Support Area / Support Center /

laptop crashing

Old
Default
laptop crashing - Wed Sep 11, 2013, 07:02 AM
(#1)
alistair774's Avatar
Since: Dec 2012
Posts: 28
Hi have a problem with my laptop crashing It only happens when I am playing ZOOM after 20-30 mins It just stops working don't Know If It's my setup or at your end.

Last edited by alistair774; Wed Sep 11, 2013 at 07:05 AM..
 
Old
Default
Wed Sep 11, 2013, 07:12 AM
(#2)
royalraise85's Avatar
Since: Jul 2011
Posts: 26,022
(Community Coordinator)
Quote:
Originally Posted by alistair774 View Post
Hi have a problem with my laptop crashing It only happens when I am playing ZOOM after 20-30 mins It just stops working don't Know If It's my setup or at your end.
Hey alistair774,

It could be a number of things but more than likely it's with your laptop, maybe the processing speed? It's hard to say really.

We haven't heard anything from PokerStars end to say that there's a problem with ZOOM.

Has anyone else in the Forum experinced this issue? Maybe you could offer some advice to Alistair.

Cheers,

Raiser


Moderator

Bracelet Winner


 
Old
Default
Wed Sep 11, 2013, 07:13 AM
(#3)
GamblingProp's Avatar
Since: Jan 2013
Posts: 714
Are you running any other programs at the time?
Try closing every program and then start playing.
If that doesn't work you can turn off the zoom animation at options, which might improve the situation.
 
Old
Default
Wed Sep 11, 2013, 07:19 AM
(#4)
bhoylegend's Avatar
Since: Jun 2012
Posts: 2,261
I do experience lag when I am playing Zoom where it can take a few seconds, or even 20 to 30 seconds when it's at it's worst, for cards to display or to be able to cycle through tables.

I tend to blame HEM for this but the lag is never as bad on regular speed tables so maybe there is some problem with the interaction between Zoom tables and the processor.
 
Old
Default
Wed Sep 11, 2013, 08:18 AM
(#5)
Roland GTX's Avatar
Since: Jan 2012
Posts: 1,905
I haven't heard of anyone having problems with Zoom on a pc. There have been some issues with tracking software in conjunction with Zoom, such as getting a HUD to work properly.

In addition to the advice given by others, you might want to open the Windows Task Manager while you are playing. This ought to help you determine if it is a RAM issue, disc space, processor etc.

Roland GTX
 
Old
Default
Wed Sep 11, 2013, 09:21 AM
(#6)
alistair774's Avatar
Since: Dec 2012
Posts: 28
Thanks guys have a few things to look at
 
Old
Default
Thu Sep 12, 2013, 08:44 AM
(#7)
A-FISTFULL's Avatar
Since: Feb 2010
Posts: 218
Usually third party software thats been installed can cause problems!

If all else fails.....try rolling back your pc to a date when everything was fine.

Ive had no problems with playing zoom and only got 1GB ram on my lappy.

Gl tho Fist.


11 Time Bracelet Winner

 
Old
Default
Thu Sep 12, 2013, 09:44 AM
(#8)
alistair774's Avatar
Since: Dec 2012
Posts: 28
yup looks like I got it fixed had a driver that needed updating + I changed one or two settings.
 
Old
Default
Fri Sep 13, 2013, 03:14 AM
(#9)
Illupoker's Avatar
Since: Apr 2013
Posts: 3
buy another laptop with 2 cores speed or fixed de problem... formatting de hard!
 

Getting PokerStars is easy: download and install the PokerStars game software, create your free player account, and validate your email address. Clicking on the download poker button will lead to the installation of compatible poker software on your PC of 51.7 MB, which will enable you to register and play poker on the PokerStars platform. To uninstall PokerStars use the Windows uninstaller: click Start > Control Panel and then select Add or Remove programs > Select PokerStars and click Uninstall or Remove.

Copyright (c) PokerSchoolOnline.com. All rights reserved, Rational Group, Douglas Bay Complex, King Edward Road, Onchan, Isle of Man, IM3 1DZ. You can email us on support@pokerschoolonline.com