Home / Community / Forum / Support Area / Support Center /

video tutorial error

video tutorial error - Mon Oct 28, 2013, 12:34 PM
1stAvenged's Avatar
Since: Apr 2013
Posts: 10

I was going to start following the video tutorials but i cant see any video, whem i try it always appear:

"Error loading media:
File could not be played! "

Appreciate your concern,

Mon Oct 28, 2013, 12:40 PM
JWK24's Avatar
Since: Jun 2010
Posts: 24,836
Hi 1stAvenged!

Try these things.

1) delete all of your temporary internet cache
2) make sure that your flash player is up-to-date (what they play in)
3) try a different browser

John (JWK24)


6 Time Bracelet Winner

Mon Oct 28, 2013, 12:53 PM
1stAvenged's Avatar
Since: Apr 2013
Posts: 10
thx, i was using chrome but i couldnt see the videos, changed to IE and them work just fine
Tue Oct 29, 2013, 03:10 PM
Shodan388's Avatar
Since: Sep 2011
Posts: 75
I've found the videos are not playing well at all this evening, and I use chrome, too. I might try another browser.

Edit : tried IE and it did eventually work.

Last edited by Shodan388; Tue Oct 29, 2013 at 03:26 PM..

Getting PokerStars is easy: download and install the PokerStars game software, create your free player account, and validate your email address. Clicking on the download poker button will lead to the installation of compatible poker software on your PC of 51.7 MB, which will enable you to register and play poker on the PokerStars platform. To uninstall PokerStars use the Windows uninstaller: click Start > Control Panel and then select Add or Remove programs > Select PokerStars and click Uninstall or Remove.

Copyright (c) PokerSchoolOnline.com. All rights reserved, Rational Group, Douglas Bay Complex, King Edward Road, Onchan, Isle of Man, IM3 1DZ. You can email us on support@pokerschoolonline.com