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pokerstars website - Fri Jan 24, 2014, 08:15 AM
(#1)
tonydolphin's Avatar
Since: Aug 2013
Posts: 75
I can't connect to pokerstars. I can't even get on their website. No problems getting on any other websites.HELP.
 
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Fri Jan 24, 2014, 08:23 AM
(#2)
royalraise85's Avatar
Since: Jul 2011
Posts: 26,024
(Community Coordinator)
Quote:
Originally Posted by tonydolphin View Post
I can't connect to pokerstars. I can't even get on their website. No problems getting on any other websites.HELP.
Hello,

If the problem persists contact support@pokerstars.com

I'm in Ireland and have no issues connecting today. Anyone else in the UK having issues?

Cheers,
Raiser


Moderator

Bracelet Winner


 
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Fri Jan 24, 2014, 11:18 AM
(#3)
bhoylegend's Avatar
Since: Jun 2012
Posts: 2,261
2+2 users are reporting problems in UK.

Seems to be mostly BT Infinity users...

http://forumserver.twoplustwo.com/28...l#post41912087
 
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Fri Jan 24, 2014, 01:19 PM
(#4)
Fadyen's Avatar
Since: Apr 2012
Posts: 1,917
I'm in the UK and not having any problems at all. Hopefully those having problems will have things sorted soon.



Tournament of Champions Winner 2013

Bracelet Winner

 
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Fri Jan 24, 2014, 03:48 PM
(#5)
Prodigy237's Avatar
Since: Oct 2010
Posts: 336
BronzeStar
Hi Chris,

It seems that there is still an issue with the connection. I arrived home & cannot connect to stars via BT Infinity.

I have tried resetting my BT HUB & restarting my laptop, but nothing appears to be working and yet don't seem to have any problem connecting with other sites?

Can you please help?

TY

Tony
 
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Fri Jan 24, 2014, 04:45 PM
(#6)
FullO2s's Avatar
Since: Mar 2011
Posts: 20
I'm in Northern Ireland on BT Infinity. Also can't connect PS client or their website. I'm pasting newtworkstatus.log below in case any techs are looking. Problem seems to be limited to 'PokerstarsWebsite, Isle of Man'. Connection sometimes hitting 100%, mainly 45-50% also sometimes drops completely.


[2014/01/24 21:30:58]
Host syd-nst.pokerstars.com
[ 61.8.2.24], Pings=7 , Quality=100 , Lost=0 , Min=312 , Max=314 , Avg=312
History: 314, 313, 312, 312, 313, 312, 313,
1 --- [ 192.168.1.254], Pings=6 , Quality=71 , Lost=1 , Min=1 , Max=2 , Avg=1
History: 1, -1, 1, 1, 1, 1, 2,
2 --- [ 172.16.19.6], Pings=8 , Quality=100 , Lost=0 , Min=7 , Max=12 , Avg=8
History: 8, 7, 12, 7, 8, 7, 7, 8,
3 --- [ 217.41.216.94], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=13 , Avg=12
History: 12, 13, 12, 12, 12, 12, 12,
4 --- [ 217.41.216.93], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=52 , Avg=17
History: 12, 52, 12, 12, 13, 12, 12,
5 --- [ 212.140.206.18], Pings=7 , Quality=100 , Lost=0 , Min=18 , Max=18 , Avg=18
History: 18, 18, 18, 18, 18, 18, 18,
6 --- [ 31.55.165.57], Pings=6 , Quality=100 , Lost=0 , Min=18 , Max=19 , Avg=18
History: 18, 18, 18, 19, 18, 18,
7 --- [ 31.55.165.107], Pings=6 , Quality=100 , Lost=0 , Min=18 , Max=19 , Avg=18
History: 19, 18, 19, 18, 18, 19,
8 --- [109.159.250.108], Pings=6 , Quality=100 , Lost=0 , Min=17 , Max=18 , Avg=17
History: 18, 17, 18, 18, 17, 18,
9 --- [ 109.159.250.20], Pings=6 , Quality=100 , Lost=0 , Min=25 , Max=27 , Avg=25
History: 27, 26, 25, 25, 27, 25,
10 --- [109.159.254.207], Pings=6 , Quality=100 , Lost=0 , Min=24 , Max=26 , Avg=24
History: 25, 26, 25, 25, 24, 24,
11 --- [ 195.66.224.21], Pings=6 , Quality=100 , Lost=0 , Min=24 , Max=30 , Avg=27
History: 30, 24, 26, 28, 30, 24,
12 --- [ 72.52.92.241], Pings=6 , Quality=100 , Lost=0 , Min=93 , Max=98 , Avg=94
History: 95, 98, 93, 93, 94, 96,
13 --- [ 72.52.92.226], Pings=6 , Quality=100 , Lost=0 , Min=153 , Max=162 , Avg=156
History: 154, 153, 153, 161, 162, 153,
14 --- [216.218.223.206], Pings=5 , Quality=100 , Lost=0 , Min=160 , Max=161 , Avg=160
History: 161, 161, 161, 160, 160,
15 --- [203.192.174.214], Pings=5 , Quality=100 , Lost=0 , Min=312 , Max=314 , Avg=312
History: 314, 312, 314, 312, 312,
16 --- [203.192.130.234], Pings=5 , Quality=100 , Lost=0 , Min=306 , Max=345 , Avg=314
History: 307, 306, 306, 345, 307,
Host lon-nst.pokerstars.com
[ 67.195.160.76], Pings=8 , Quality=100 , Lost=0 , Min=110 , Max=153 , Avg=116
History: 110, 153, 111, 111, 111, 111, 110, 112,
1 --- [ 192.168.1.254], Pings=6 , Quality=71 , Lost=1 , Min=1 , Max=5 , Avg=1
History: 5, -1, 1, 1, 1, 1, 1,
2 --- [ 172.16.19.6], Pings=8 , Quality=100 , Lost=0 , Min=7 , Max=9 , Avg=7
History: 7, 8, 7, 7, 7, 9, 7, 7,
3 --- [ 217.41.216.94], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=14 , Avg=12
History: 13, 14, 12, 13, 12, 13, 13,
4 --- [ 217.41.216.93], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=12 , Avg=12
History: 12, 12, 12, 12, 12, 12, 12,
5 --- [ 212.140.206.2], Pings=7 , Quality=100 , Lost=0 , Min=18 , Max=19 , Avg=18
History: 18, 19, 18, 18, 19, 18, 18,
6 --- [ 31.55.165.57], Pings=7 , Quality=100 , Lost=0 , Min=18 , Max=19 , Avg=18
History: 18, 19, 18, 18, 19, 18, 18,
7 --- [ 31.55.165.107], Pings=6 , Quality=100 , Lost=0 , Min=18 , Max=19 , Avg=18
History: 18, 18, 18, 18, 18, 19,
8 --- [ 109.159.250.94], Pings=6 , Quality=100 , Lost=0 , Min=17 , Max=29 , Avg=19
History: 17, 18, 17, 17, 29, 18,
9 --- [ 109.159.250.28], Pings=6 , Quality=100 , Lost=0 , Min=27 , Max=32 , Avg=29
History: 27, 31, 31, 32, 30, 28,
10 --- [109.159.254.132], Pings=6 , Quality=100 , Lost=0 , Min=24 , Max=29 , Avg=25
History: 24, 24, 24, 24, 29, 25,
11 --- [ 195.66.224.129], Pings=6 , Quality=100 , Lost=0 , Min=26 , Max=35 , Avg=28
History: 29, 26, 27, 35, 26, 26,
12 --- [ 66.196.65.15], Pings=6 , Quality=100 , Lost=0 , Min=104 , Max=131 , Avg=116
History: 125, 109, 119, 104, 131, 113,
13 --- [ 216.115.100.92], Pings=6 , Quality=100 , Lost=0 , Min=105 , Max=124 , Avg=110
History: 107, 105, 111, 124, 105, 108,
14 --- [216.115.108.147], Pings=6 , Quality=100 , Lost=0 , Min=103 , Max=134 , Avg=110
History: 103, 106, 107, 106, 134, 107,
15 --- [ 76.13.0.191], Pings=5 , Quality=100 , Lost=0 , Min=105 , Max=111 , Avg=107
History: 106, 111, 111, 106, 105,
16 --- [ 76.13.0.27], Pings=5 , Quality=100 , Lost=0 , Min=105 , Max=114 , Avg=110
History: 111, 114, 111, 113, 105,
Host usec-nst.pokerstars.com
[ 128.112.132.86], Pings=7 , Quality=100 , Lost=0 , Min=99 , Max=116 , Avg=109
History: 102, 111, 99, 115, 115, 116, 108,
1 --- [ 192.168.1.254], Pings=8 , Quality=100 , Lost=0 , Min=1 , Max=5 , Avg=2
History: 5, 1, 3, 1, 1, 2, 1, 3,
2 --- [ 172.16.19.6], Pings=8 , Quality=100 , Lost=0 , Min=7 , Max=29 , Avg=10
History: 7, 29, 7, 7, 7, 13, 7, 7,
3 --- [ 217.41.216.94], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=15 , Avg=12
History: 15, 13, 12, 12, 12, 12, 12,
4 --- [ 217.41.216.93], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=31 , Avg=14
History: 12, 31, 12, 12, 12, 12, 12,
5 --- [ 212.140.206.18], Pings=7 , Quality=100 , Lost=0 , Min=18 , Max=20 , Avg=18
History: 18, 18, 20, 18, 18, 18, 18,
6 --- [ 31.55.165.57], Pings=6 , Quality=100 , Lost=0 , Min=17 , Max=18 , Avg=17
History: 18, 17, 18, 18, 18, 18,
7 --- [ 31.55.165.107], Pings=6 , Quality=100 , Lost=0 , Min=18 , Max=20 , Avg=18
History: 18, 18, 18, 18, 18, 20,
8 --- [ 109.159.250.48], Pings=6 , Quality=100 , Lost=0 , Min=18 , Max=51 , Avg=24
History: 51, 18, 18, 21, 18, 19,
9 --- [ 109.159.250.42], Pings=6 , Quality=100 , Lost=0 , Min=25 , Max=32 , Avg=27
History: 32, 27, 27, 25, 29, 25,
10 --- [ 109.159.252.65], Pings=6 , Quality=100 , Lost=0 , Min=24 , Max=26 , Avg=25
History: 26, 25, 25, 25, 24, 25,
11 --- [ 166.49.211.184], Pings=6 , Quality=100 , Lost=0 , Min=25 , Max=28 , Avg=26
History: 25, 27, 27, 25, 28, 27,
12 --- [ 130.117.14.169], Pings=6 , Quality=100 , Lost=0 , Min=26 , Max=41 , Avg=28
History: 26, 41, 26, 26, 26, 26,
13 --- [ 154.54.72.253], Pings=6 , Quality=100 , Lost=0 , Min=25 , Max=26 , Avg=25
History: 26, 25, 25, 26, 26, 26,
14 --- [ 154.54.44.177], Pings=6 , Quality=100 , Lost=0 , Min=107 , Max=112 , Avg=109
History: 107, 108, 111, 111, 108, 112,
15 --- [ 154.54.2.109], Pings=5 , Quality=100 , Lost=0 , Min=98 , Max=181 , Avg=117
History: 100, 181, 100, 108, 98,
16 --- [ 154.54.27.118], Pings=5 , Quality=100 , Lost=0 , Min=101 , Max=171 , Avg=125
History: 101, 116, 171, 125, 112,
17 --- [ 154.54.27.118], Pings=5 , Quality=100 , Lost=0 , Min=101 , Max=127 , Avg=113
History: 101, 108, 127, 112, 121,
18 --- [ 38.122.150.2], Pings=5 , Quality=100 , Lost=0 , Min=106 , Max=113 , Avg=110
History: 106, 113, 109, 112, 110,
Host uswc-nst.pokerstars.com
[ 164.67.183.186], Pings=7 , Quality=100 , Lost=0 , Min=177 , Max=178 , Avg=177
History: 178, 178, 178, 177, 178, 178, 177,
1 --- [ 192.168.1.254], Pings=5 , Quality=42 , Lost=2 , Min=1 , Max=5 , Avg=2
History: 5, -1, 1, 1, 1, 3, -1,
2 --- [ 172.16.19.6], Pings=8 , Quality=100 , Lost=0 , Min=7 , Max=13 , Avg=8
History: 7, 7, 8, 13, 7, 10, 10, 7,
3 --- [ 217.41.216.94], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=14 , Avg=12
History: 14, 12, 12, 12, 12, 12, 13,
4 --- [ 217.41.216.93], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=12 , Avg=12
History: 12, 12, 12, 12, 12, 12, 12,
5 --- [ 212.140.206.10], Pings=7 , Quality=100 , Lost=0 , Min=18 , Max=19 , Avg=18
History: 18, 18, 18, 18, 19, 18, 18,
6 --- [ 31.55.165.57], Pings=7 , Quality=100 , Lost=0 , Min=18 , Max=20 , Avg=19
History: 19, 20, 20, 19, 18, 18, 19,
7 --- [ 31.55.165.107], Pings=6 , Quality=100 , Lost=0 , Min=18 , Max=21 , Avg=18
History: 18, 19, 18, 18, 18, 21,
8 --- [ 109.159.250.82], Pings=6 , Quality=100 , Lost=0 , Min=18 , Max=53 , Avg=24
History: 18, 19, 18, 53, 18, 18,
9 --- [ 109.159.250.5], Pings=6 , Quality=100 , Lost=0 , Min=23 , Max=29 , Avg=25
History: 25, 29, 23, 26, 23, 27,
10 --- [ 62.6.200.122], Pings=6 , Quality=100 , Lost=0 , Min=23 , Max=60 , Avg=29
History: 24, 23, 23, 24, 60, 23,
11 --- [ 166.49.168.33], Pings=6 , Quality=100 , Lost=0 , Min=26 , Max=27 , Avg=26
History: 26, 27, 26, 27, 26, 26,
12 --- [212.187.201.125], Pings=6 , Quality=100 , Lost=0 , Min=24 , Max=49 , Avg=28
History: 24, 24, 25, 24, 49, 24,
13 --- [ 4.69.200.125], Pings=3 , Quality=20 , Lost=2 , Min=24 , Max=25 , Avg=24
History: 25, 25, 24, -1, -1,
14 --- [ 4.69.141.86], Pings=5 , Quality=100 , Lost=0 , Min=167 , Max=167 , Avg=167
History: 167, 167, 167, 167, 167,
15 --- [ 4.69.161.82], Pings=5 , Quality=100 , Lost=0 , Min=166 , Max=168 , Avg=166
History: 168, 166, 166, 168, 166,
16 --- [ 4.69.161.97], Pings=5 , Quality=100 , Lost=0 , Min=169 , Max=171 , Avg=169
History: 169, 169, 171, 169, 169,
17 --- [ 4.69.137.62], Pings=5 , Quality=100 , Lost=0 , Min=168 , Max=168 , Avg=168
History: 168, 168, 168, 168, 168,
18 --- [ 4.69.134.150], Pings=5 , Quality=100 , Lost=0 , Min=167 , Max=169 , Avg=167
History: 167, 168, 167, 169, 167,
19 --- [ 4.69.134.133], Pings=5 , Quality=100 , Lost=0 , Min=167 , Max=171 , Avg=168
History: 169, 171, 167, 169, 167,
20 --- [ 4.69.132.81], Pings=5 , Quality=100 , Lost=0 , Min=167 , Max=167 , Avg=167
History: 167, 167, 167, 167, 167,
21 --- [ 4.69.137.38], Pings=5 , Quality=100 , Lost=0 , Min=167 , Max=168 , Avg=167
History: 168, 168, 167, 168, 168,
22 --- [ 4.69.144.75], Pings=5 , Quality=100 , Lost=0 , Min=167 , Max=169 , Avg=167
History: 167, 167, 169, 167, 169,
23 --- [ 4.59.48.178], Pings=5 , Quality=100 , Lost=0 , Min=167 , Max=170 , Avg=167
History: 167, 167, 167, 168, 170,
24 --- [ 137.164.47.137], Pings=5 , Quality=100 , Lost=0 , Min=171 , Max=174 , Avg=172
History: 174, 172, 174, 172, 171,
25 --- [ 137.164.46.133], Pings=5 , Quality=100 , Lost=0 , Min=176 , Max=178 , Avg=177
History: 177, 178, 178, 177, 176,
26 --- [ 137.164.24.135], Pings=5 , Quality=100 , Lost=0 , Min=171 , Max=172 , Avg=171
History: 171, 172, 172, 172, 172,
27 --- [ 169.232.4.104], Pings=5 , Quality=100 , Lost=0 , Min=173 , Max=187 , Avg=178
History: 173, 173, 187, 173, 185,
28 --- [ 169.232.4.53], Pings=5 , Quality=100 , Lost=0 , Min=171 , Max=173 , Avg=172
History: 173, 172, 171, 172, 173,
29 --- [ 169.232.12.207], Pings=5 , Quality=100 , Lost=0 , Min=180 , Max=184 , Avg=181
History: 181, 180, 184, 183, 180,
Host mt-nst.pokerstars.com
[ 80.65.254.253], Pings=8 , Quality=100 , Lost=0 , Min=39 , Max=86 , Avg=45
History: 41, 39, 40, 40, 39, 40, 39, 86,
1 --- [ 192.168.1.254], Pings=4 , Quality=14 , Lost=3 , Min=1 , Max=5 , Avg=2
History: 5, -1, -1, -1, 1, 1, 1,
2 --- [ 172.16.19.6], Pings=7 , Quality=100 , Lost=0 , Min=7 , Max=9 , Avg=7
History: 8, 9, 7, 7, 8, 8, 7,
3 --- [ 217.41.216.94], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=14 , Avg=13
History: 14, 12, 13, 14, 13, 13, 12,
4 --- [ 217.41.216.93], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=13 , Avg=12
History: 13, 12, 12, 12, 12, 12, 12,
5 --- [ 212.140.206.10], Pings=7 , Quality=100 , Lost=0 , Min=18 , Max=19 , Avg=18
History: 18, 18, 18, 18, 19, 18, 18,
6 --- [ 31.55.165.57], Pings=7 , Quality=100 , Lost=0 , Min=17 , Max=19 , Avg=18
History: 17, 18, 17, 18, 19, 18, 19,
7 --- [ 31.55.165.107], Pings=6 , Quality=100 , Lost=0 , Min=18 , Max=19 , Avg=18
History: 19, 18, 18, 18, 18, 18,
8 --- [ 109.159.250.52], Pings=6 , Quality=100 , Lost=0 , Min=17 , Max=42 , Avg=25
History: 18, 17, 29, 17, 42, 27,
9 --- [ 109.159.250.22], Pings=6 , Quality=100 , Lost=0 , Min=24 , Max=27 , Avg=25
History: 25, 24, 25, 27, 24, 26,
10 --- [109.159.254.152], Pings=6 , Quality=100 , Lost=0 , Min=29 , Max=35 , Avg=31
History: 31, 29, 29, 32, 30, 35,
11 --- [ 193.128.43.49], Pings=6 , Quality=100 , Lost=0 , Min=24 , Max=25 , Avg=24
History: 24, 25, 25, 24, 24, 25,
12 --- [ 158.43.194.233], Pings=6 , Quality=100 , Lost=0 , Min=25 , Max=48 , Avg=29
History: 48, 25, 25, 26, 25, 25,
13 --- [ 158.43.193.230], Pings=6 , Quality=100 , Lost=0 , Min=25 , Max=28 , Avg=26
History: 25, 27, 25, 25, 28, 28,
14 --- [ 158.43.48.86], Pings=6 , Quality=100 , Lost=0 , Min=26 , Max=87 , Avg=36
History: 27, 26, 29, 26, 26, 87,
Host psweb-nst.pokerstars.com
[ 77.87.181.63], Error - Status 6 , Lost=5
1 --- [ 192.168.1.254], Pings=5 , Quality=42 , Lost=2 , Min=1 , Max=4 , Avg=1
History: 4, -1, 1, 1, 1, -1, 1,
2 --- [ 172.16.19.6], Pings=7 , Quality=100 , Lost=0 , Min=6 , Max=8 , Avg=7
History: 7, 7, 7, 8, 7, 7, 6,
3 --- [ 217.41.216.94], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=13 , Avg=12
History: 13, 13, 12, 12, 13, 12, 12,
4 --- [ 217.41.216.93], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=13 , Avg=12
History: 12, 12, 12, 13, 12, 12, 12,
5 --- [ 212.140.206.18], Pings=7 , Quality=100 , Lost=0 , Min=18 , Max=19 , Avg=18
History: 18, 18, 18, 18, 18, 18, 19,
6 --- [ 31.55.165.57], Pings=7 , Quality=100 , Lost=0 , Min=18 , Max=22 , Avg=19
History: 18, 22, 19, 18, 19, 18, 19,
7 --- [ 31.55.165.107], Pings=6 , Quality=100 , Lost=0 , Min=18 , Max=19 , Avg=18
History: 18, 19, 18, 18, 18, 18,
8 --- [109.159.250.116], Pings=6 , Quality=100 , Lost=0 , Min=17 , Max=48 , Avg=23
History: 18, 18, 19, 48, 17, 19,
9 --- [ 109.159.250.15], Pings=6 , Quality=100 , Lost=0 , Min=23 , Max=35 , Avg=27
History: 23, 25, 27, 35, 27, 29,
10 --- [109.159.254.235], Pings=6 , Quality=100 , Lost=0 , Min=25 , Max=29 , Avg=27
History: 28, 27, 27, 25, 27, 29,
11 --- [ 166.49.211.164], Pings=6 , Quality=100 , Lost=0 , Min=25 , Max=32 , Avg=26
History: 32, 25, 25, 25, 25, 27,
12 --- Error - Status 6 , Lost=4
13 --- Error - Status 6 , Lost=4
14 --- Error - Status 6 , Lost=4
15 --- Error - Status 6 , Lost=4
16 --- Error - Status 6 , Lost=4
17 --- Error - Status 6 , Lost=4
18 --- Error - Status 6 , Lost=4
19 --- Error - Status 6 , Lost=4
20 --- Error - Status 6 , Lost=4
21 --- Error - Status 6 , Lost=4
22 --- Error - Status 6 , Lost=4
23 --- Error - Status 6 , Lost=4
24 --- Error - Status 6 , Lost=4
25 --- Error - Status 6 , Lost=3
26 --- Error - Status 6 , Lost=3
27 --- Error - Status 6 , Lost=3
28 --- Error - Status 6 , Lost=3
29 --- Error - Status 6 , Lost=3
30 --- Error - Status 6 , Lost=3
 
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Fri Jan 24, 2014, 04:46 PM
(#7)
bhoylegend's Avatar
Since: Jun 2012
Posts: 2,261
I seem to be able to log-in to the site now.

Logged in and self-excluded again. So definitely back up and running with BT Infinity but I guess it can drop out again at any time. Strange that it was just Poker sites and nothing else.
 
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Fri Jan 24, 2014, 05:57 PM
(#8)
slettuce's Avatar
Since: Aug 2010
Posts: 221
Check my post in the Bad Beat forum.
Lost con too many times, thought it would be for the whole night, but seems ok for now.
Glad to see it wasn't just me.
 
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Sat Jan 25, 2014, 05:36 AM
(#9)
tonydolphin's Avatar
Since: Aug 2013
Posts: 75
I'm bt infinity and was ok last night but i'm having the same problems again today
 
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Sat Jan 25, 2014, 07:02 AM
(#10)
Prodigy237's Avatar
Since: Oct 2010
Posts: 336
BronzeStar
Me too!!!!

I've emailed support again & waiting for a response.

Last edited by Prodigy237; Sat Jan 25, 2014 at 07:42 AM.. Reason: Added
 
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Sat Jan 25, 2014, 01:45 PM
(#11)
Prodigy237's Avatar
Since: Oct 2010
Posts: 336
BronzeStar
Quote:
Hello Prodigy237,

Thank you for contacting PokerStars.

We are sorry to know about the difficulty. Please not that this may be due to the fact that earlier today, one of the major Internet Service Providers (ISPs), which provides a connection pathway to the PokerStars servers, experienced difficulties that caused connection problems for some of our players. As the ISP is a separate company, the issues were not within our ability to control.

However, everything appears to be back to normal at this time, and we apologize for any inconvenience caused by the connection issues.

If you were playing in a tournament and feel you were negatively affected by the ISP problems, please send us an email with the following subject line:

REFUND: Tournament #, buy-in, User ID

For instance, if your User ID is 'PokerMagic' and you played in tournament #300030551, which was a $50+5 buy-in, the subject line should look like this:

REFUND: Tournament #300030551, $50+5, PokerMagic

If you are not sure of the tournament number then you can locate it via the the PokerStars software:

'Requests -> Tournament History...'

Once again we sincerely apologize for any inconvenience this situation has caused and thank you for your patience as we resolve matters.

In the meantime, if there is anything further we can do for you, please do not hesitate to let us know.

Thank you for choosing PokerStars.

Regards,

Nuno
PokerStars Support Team
Hi all,

I received the above response from Support, but this is 'identical' to the email I received yesterday... & more importantly the connection is still pants!!!

GL @ the tables [... for those of you that can still get on to Stars]

Tony
 
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Update... - Mon Jan 27, 2014, 09:24 AM
(#12)
Prodigy237's Avatar
Since: Oct 2010
Posts: 336
BronzeStar
For those of you affected [... or interested].

The connection problems are still unresolved... No-one [incl. Stars] appears to saying v much other than the cause of the problem is still being investigated. The suggestion is that it is something to do with undersea cabling between the mainland & IOM, but this hasn't been confirmed to my knowledge by either party?

I managed to connect briefly yesterday accessing via BT WiFi-with-FON [Free to BT Broadband customers], but even this seems to timeout after a while, so loathed to play any major tourneys or Zoom until the problem is fixed.

If anybody has any further information or update... It would be appreciated.

Many thanks,

Tony
 
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Mon Jan 27, 2014, 11:39 AM
(#13)
bhoylegend's Avatar
Since: Jun 2012
Posts: 2,261
It's getting pretty annoying at this stage.

I'm not usually someone that is into brand loyalty or anything, but I really like Pokerstars, and I'd like to be playing on there. Its not Pokerstars fault of course but if you can't play there is pretty crappy.

The alternatives are not the same.
 
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Mon Jan 27, 2014, 12:08 PM
(#14)
Prodigy237's Avatar
Since: Oct 2010
Posts: 336
BronzeStar
Quote:
Originally Posted by bhoylegend View Post
It's getting pretty annoying at this stage.

I'm not usually someone that is into brand loyalty or anything, but I really like Pokerstars, and I'd like to be playing on there. Its not Pokerstars fault of course but if you can't play there is pretty crappy.

The alternatives are not the same.
I'm just glad I made enough VPPs earlier this month to retain my VIP status, otherwise I would be seriously p*ssed... & whilst I accept Stars are not at fault the lack of help/feedback from both BT and Support is frustrating.
 
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Mon Jan 27, 2014, 01:23 PM
(#15)
tonydolphin's Avatar
Since: Aug 2013
Posts: 75
I've been on the phone trying to leave BT. Cheeky sods say I'm still under contract and it will cost me £270 to leave.
 
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Mon Jan 27, 2014, 01:28 PM
(#16)
bhoylegend's Avatar
Since: Jun 2012
Posts: 2,261
Quote:
Originally Posted by tonydolphin View Post
I've been on the phone trying to leave BT. Cheeky sods say I'm still under contract and it will cost me £270 to leave.
Only reason you would be able to leave before your contract ends is if they are materially failing to provide a service to you. As annoying as this is, being unable to log on to one site, probably isn't enough to warrant breach of contract. If it was, I would probably be on to them too, but I think we just have to wait this out.
 
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Mon Jan 27, 2014, 01:59 PM
(#17)
tonydolphin's Avatar
Since: Aug 2013
Posts: 75
The thing is they won't acknowledge there is a problem. If they don't think there is a problem. How can they resolve it.
 

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