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My Bonus Code Box is missing

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Unhappy
My Bonus Code Box is missing - Sat Mar 29, 2014, 10:17 AM
(#1)
scyan2013's Avatar
Since: Dec 2013
Posts: 26
ChromeStar
Hi support

I have sent an email already, with regards to my problem.



When I go into the cashier to try claim the code:

pokerschool1

There is no bonus code box it's vanished.

Could support apply the bonus code to my account so that I can make the deposit.

How do I fix this?

Last edited by scyan2013; Sat Mar 29, 2014 at 10:18 AM.. Reason: typo
 
Old
Default
Sat Mar 29, 2014, 11:39 AM
(#2)
wiltshireman's Avatar
Since: Aug 2010
Posts: 1,572
(Moderator)
Hi
Sorry but We do not have access to player accounts, so unfortunatly we are unable to help other than to suggest that you contact Pokerstars directly at support@pokerstars.com


Moderator
 
Old
Default
Sat Apr 05, 2014, 03:15 PM
(#3)
scyan2013's Avatar
Since: Dec 2013
Posts: 26
ChromeStar
Thanks for response.

But both Stars and PSO support got back to me.

It was explained to me that when you have claimed a code.

The box does not show again until that expires.

Or if there are not any codes to claim there will not be a bonus code box displaying.

 

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