Home / Community / Forum / Support Area / Support Center /

Quiz eligibility?

Old
Default
Quiz eligibility? - Tue Jun 24, 2014, 05:08 PM
(#1)
dhhy's Avatar
Since: Jun 2014
Posts: 14
Hi,

I'm new to both PS and PSO, have made a couple of deposits so far. I'm finding that I'm getting the "not eligible" pop-up for each course quiz. Are there quizzes/promos that I am eligible for?

Thanks!

(Still working on the courses and doing the quizzes is super helpful
 
Old
Default
Tue Jun 24, 2014, 05:48 PM
(#2)
royalraise85's Avatar
Since: Jul 2011
Posts: 26,020
(Community Coordinator)
Quote:
Originally Posted by dhhy View Post
Hi,

I'm new to both PS and PSO, have made a couple of deposits so far. I'm finding that I'm getting the "not eligible" pop-up for each course quiz. Are there quizzes/promos that I am eligible for?

Thanks!

(Still working on the courses and doing the quizzes is super helpful
Hi there,

Please note that you will first need to fill out the Real Money Form (name, address, etc.) in your PokerStars account in order to be able to take the quiz. To fill out this form, please click on the 'Cashier' and then select the 'Cashout' button to complete the following information that will be requested:

• Title
• First and Last Name
• Gender
• Date of Birth
• Street Address
• City
• Zip / Post Code
• Country

As soon as you have updated all the account details you will be able to go ahead and take the quiz.

Should you need further assistance with this, please contact support@pokerstars.com


***moved to support forum***


Moderator

Bracelet Winner


 
Old
Default
Mon Jun 30, 2014, 04:36 PM
(#3)
dhhy's Avatar
Since: Jun 2014
Posts: 14
Quote:
Originally Posted by royalraise85 View Post
Hi there,

Please note that you will first need to fill out the Real Money Form (name, address, etc.) in your PokerStars account in order to be able to take the quiz. To fill out this form, please click on the 'Cashier' and then select the 'Cashout' button to complete the following information that will be requested:

• Title
• First and Last Name
• Gender
• Date of Birth
• Street Address
• City
• Zip / Post Code
• Country

As soon as you have updated all the account details you will be able to go ahead and take the quiz.

Should you need further assistance with this, please contact support@pokerstars.com


***moved to support forum***

Hmm, that was done upon set up of my account, so doesn't seem to be the issue.
 
Old
Default
Mon Jun 30, 2014, 04:37 PM
(#4)
dhhy's Avatar
Since: Jun 2014
Posts: 14
Quote:
Originally Posted by dhhy View Post
Hmm, that was done upon set up of my account, so doesn't seem to be the issue.

Also, i've already completed all quizzes up to Omaha.
 
Old
Default
Mon Jun 30, 2014, 05:58 PM
(#5)
royalraise85's Avatar
Since: Jul 2011
Posts: 26,020
(Community Coordinator)
Quote:
Originally Posted by dhhy View Post
Also, i've already completed all quizzes up to Omaha.
Ok then, please take a screenshot of the error message you are getting and send it to support@pokerschoolonline.com One of the techs will look into this for you

Cheers,
Raiser


Moderator

Bracelet Winner


 

Getting PokerStars is easy: download and install the PokerStars game software, create your free player account, and validate your email address. Clicking on the download poker button will lead to the installation of compatible poker software on your PC of 51.7 MB, which will enable you to register and play poker on the PokerStars platform. To uninstall PokerStars use the Windows uninstaller: click Start > Control Panel and then select Add or Remove programs > Select PokerStars and click Uninstall or Remove.

Copyright (c) PokerSchoolOnline.com. All rights reserved, Rational Group, Douglas Bay Complex, King Edward Road, Onchan, Isle of Man, IM3 1DZ. You can email us on support@pokerschoolonline.com