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Chromestar Can't access Advanced Tournament Analysis

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Chromestar Can't access Advanced Tournament Analysis - Tue Aug 19, 2014, 04:16 PM
(#1)
joy7108's Avatar
Since: Jul 2010
Posts: 2,287
I've been Chromestar for several weeks now and still can't post in any of the advanced forums. Is it necessary to post here when my status changes??
 
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Tue Aug 19, 2014, 04:18 PM
(#2)
bhoylegend's Avatar
Since: Jun 2012
Posts: 2,261
It shouldn't be. You've paid the ~$10 so you should automatically be allowed to post. I was when I got to Chromestar again earlier this month.
 
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Tue Aug 19, 2014, 04:54 PM
(#3)
Fadyen's Avatar
Since: Apr 2012
Posts: 1,917
Hi joy,

Your status in the forum should be updated within a day or two of you reaching Chromestar but clearly there's been an error if you reached it weeks ago. If you email support@pokerschoolonline.com they'll get it fixed for you.

Cheers,

Chris



Tournament of Champions Winner 2013

Bracelet Winner

 
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Thu Aug 21, 2014, 10:14 PM
(#4)
joy7108's Avatar
Since: Jul 2010
Posts: 2,287
Good idea Chris, but it didn't help. I got a long email advising me about the need to achieve 150 VPPs in order to access training videos. I've sent another email, maybe this time I'll get a reply from someone who understands English and knows how the PSO forum works. This has been a whole lot of bother just to reply to a forum post, seems like it's not worth the trouble.

 
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Fri Aug 22, 2014, 06:07 AM
(#5)
royalraise85's Avatar
Since: Jul 2011
Posts: 26,034
(Community Coordinator)
Hi joy7108,

I will contact Support on your behalf and see what I an find out. I'll post back here when I have more info

Cheers,
Raiser


Moderator

Bracelet Winner


 
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Fri Aug 22, 2014, 07:45 AM
(#6)
royalraise85's Avatar
Since: Jul 2011
Posts: 26,034
(Community Coordinator)
Hi Joy,

Please try again to see if you have any eh, joy!

If not try again in 24 hours

Cheers,
Raiser


Moderator

Bracelet Winner


 
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Fri Aug 22, 2014, 11:08 AM
(#7)
joy7108's Avatar
Since: Jul 2010
Posts: 2,287
After a 2 day wait for a response to my first email, I received this response to my second email:

Hello Joy,

Greetings from PSO.

We have forwarded your email to our Technical Team. Your case will be reviewed and you will be contacted with information as soon as possible.

Please keep in mind that our technical support is limited and response times may be significantly longer than usual.

Thank you for your patience and please accept our apologies for any inconvenience caused.

Regards,

Bjorn
PokerSchoolOnline Support Team

Maybe someday...
 
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Fri Aug 22, 2014, 11:30 AM
(#8)
royalraise85's Avatar
Since: Jul 2011
Posts: 26,034
(Community Coordinator)
Hi Joy,

It should be fixed already, see my post above

Raiser


Moderator

Bracelet Winner


 

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