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Account empty

Account empty - Fri Aug 29, 2014, 09:42 PM
The_Mato68's Avatar
Since: Aug 2014
Posts: 4

I have a problem with the account. Im not sure why I want to make a deposit but when I press 'accept' nothing happens.
So I went to my account in the software but it appears totally empty. all withe, nothing to fill up.

I have the software from pokerstar.com so shouldn't be the incomplete one.

something else: I tried to do the bankroll builder but they say that my account is not eligible for it. and I want to know why.


Fri Aug 29, 2014, 09:56 PM
JWK24's Avatar
Since: Jun 2010
Posts: 24,800
For help with what's going on with the client, you'll need to contact support@pokerstars.com.

For the bankroll builder promo, I just put a response into your thread, with what you will need to do for it.

Good luck at the tables.

John (JWK24)


6 Time Bracelet Winner

Fri Aug 29, 2014, 10:54 PM
The_Mato68's Avatar
Since: Aug 2014
Posts: 4
thanks for reply!

Getting PokerStars is easy: download and install the PokerStars game software, create your free player account, and validate your email address. Clicking on the download poker button will lead to the installation of compatible poker software on your PC of 51.7 MB, which will enable you to register and play poker on the PokerStars platform. To uninstall PokerStars use the Windows uninstaller: click Start > Control Panel and then select Add or Remove programs > Select PokerStars and click Uninstall or Remove.

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